Shipping and Delivery Policy

Effective October 17, 2026, when this offer is published. These terms apply to new reservations placed under this offer and to the associated toothbrush purchases when regular sales open. Existing reservations and completed purchases retain their previously accepted terms.

The seller is HONGKONG FENGGAN TECHNOLOGY GROUP LIMITED. For delivery questions, email seller@igrono.com.

Reservations and delivery destinations

The US$0.99 reservation purchases a coupon benefit, not a physical toothbrush. The reservation itself has no physical shipment charge. The offer covers delivery addresses in all 50 US states and Washington, DC.

The final toothbrush purchase includes free shipping to the contiguous 48 US states and Washington, DC. For Alaska and Hawaii, shipping is quoted at the final toothbrush purchase. If you decline that shipping quote, we refund the US$0.99 reservation payment and cancel its associated unused US$40 coupon.

Shipping timing

Shipping timing will be announced when confirmed. No shipping date for the first toothbrush orders is currently confirmed.

Address corrections

If you need to correct a delivery address, contact us before dispatch. We help correct customer-supplied address errors when feasible. If an investigation confirms that parcel loss was caused solely by a customer-supplied wrong address, we review the case individually; a free replacement or refund is not automatic. We disclose any reshipping charge and obtain your agreement before reshipping.

This does not limit the separate remedies for company or carrier errors, your rights relating to recovered goods, or your applicable legal rights.

Lost or misdelivered shipments

For an iGrono-arranged shipment to the correct order address that is reported lost or delivered to the wrong location, iGrono leads the investigation with the carrier. A carrier delivery scan alone is not enough to deny a claim, and you do not need to obtain compensation from the carrier first.

For confirmed loss or misdelivery, we provide a replacement without additional charge if one is available. If a replacement is unavailable, we refund the amount actually paid for the undelivered item plus any separately paid delivery charge attributable to that item.

Theft after correct delivery

If an investigation confirms correct delivery followed by theft, we review the claim individually; a free replacement or refund is not automatic. A delivered scan alone does not prove correct delivery or theft and cannot alone justify rejecting a claim. The remedies for confirmed carrier loss or misdelivery and your applicable rights remain unchanged.

Wrong, missing or damaged items

Please report wrong, missing or damaged items within 30 calendar days of delivery. We review later reports individually rather than automatically rejecting them. Email seller@igrono.com for help.

Refunds and returns

Approved refunds are submitted to the original payment method within five business days after approval. Bank or payment-provider posting may take longer. Return conditions, return-shipping responsibilities and warranty remedies are set out in our Refund, Return and Warranty Policy.

These policies do not limit your applicable legal rights.